Mortgage Network Extends Perfect Customer Service Record
For second straight year, 100% of customers say they would refer company to others
February 29, 2016 — DANVERS, MA — Mortgage Network, Inc., one of the largest independent mortgage bankers in the eastern U.S., today announced it has achieved a 100 percent referral rate from borrowers for the second straight year. All 330 customers surveyed in January said they would refer Mortgage Network to a friend or family member, a particularly impressive achievement in light of the industry’s struggles with new federal mortgage disclosure rules, otherwise known as TRID.
“The fact that we were able to meet and exceed our customers’ expectations through the biggest industry change since 2000 is something to be very proud of,” said Brian Koss, Mortgage Network executive vice president. “TRID presented us with many challenges, but we have done our best to handle changes in the loan process and manage expectations for all involved. Our customer service record is also testimony to our amazing team of experienced mortgage professionals and their talent for always putting borrowers first.”
Mortgage Network has been conducting its monthly customer satisfaction survey since 2010. When asked, “Would you recommend us to your friends and associates?” 100 percent of borrowers whose loans closed in January and who filled out a survey answered “yes.” In addition, 94 percent said they were “very satisfied” with Mortgage Network while more than 99 percent said they would consider using Mortgage Network for their future mortgage needs.
Based in Danvers, Massachusetts, Mortgage Network provides mortgage banking services in more than 20 states through a wide variety of retail offices built to fit each local market. Mortgage Network is more focused and agile than many larger competitors, allowing the company to provide a high level of service to customers and its business and referral partners.
According to Koss, Mortgage Network experienced another year of strong growth in 2015, opening seven new branch offices and adding 116 veteran branch managers, loan officers and operations staff through December 2015.
“With housing values improving in most areas, we expect 2016 to be another solid year for home buying,” Koss said. “At the same time, borrowers need more guidance than ever in light of today’s regulatory environment. To help, we will continue looking for new markets to serve and building our already deep bench of experienced mortgage professionals.”
About Mortgage Network, Inc.
Based in Danvers, Massachusetts, Mortgage Network, Inc. is one of the largest, privately held independent mortgage companies in the eastern U.S. region. The company is licensed to do business in 26 states and has more than 400 employees and 40 branch offices. Mortgage Network provides a full range of residential mortgage products, including conventional and non-conventional loans, FHA and VA loans, mortgage refinancing and reverse mortgages, while offering borrowers a unique combination of experience, product development, and commitment to great service. According to customer surveys conducted from December 2012 through January 2016, more than 98 percent of customers would recommend Mortgage Network to friends and family members. Founded in 1988 by Robert McInnes and Albert Paré III, Mortgage Network can be found online at www.mortgagenetwork.com and followed on Twitter at @MNETMortgage.