Embrace Home Loans Ranked #1 in Customer Satisfaction
Leading mortgage lender receives top honor among large lenders
for second consecutive year
March 14, 2019 – Middletown, Rhode Island – Embrace Home Loans, a prominent mortgage lender, announced it has received the first-place award for the Top Mortgage Companies in Customer Satisfaction in the Large Division. The recognition was provided by SocialSurvey, which released data on customer satisfaction among nearly 200 mortgage companies nationwide.
SocialSurvey sent out thousands of surveys to customers who closed transactions with Embrace Home Loans in 2018, and with an impressive 62 percent of customers completing the survey, Embrace’s loan officers averaged nearly 4.9 out of a possible 5.0-star review combined.
In addition, nine Embrace loan officers ranked among Social Survey’s Top 250 Originators out of over 30,000 loan originators. That includes Senior Loan Officer Frank Virga, based out of the Hauppauge, NY branch, who ranked among the Top 10 Originators.
“Embrace is delighted with all of the great customer feedback on Frank and our loan originators across the country,” said Meghan Handy, customer experience director, vice president at Embrace Home Loans. “As consumers increasingly research mortgage lenders and specific loan officers online, the top reviews we receive are a true testament to the superior customer service Embrace and our originators provide.”
Virga currently has a 4.94-star rating and 262 completed customer reviews. “I’m thrilled to rank among the Top 10 loan originators in the country,” Virga said. “I work hard to give my customers a smooth and pleasant mortgage experience, which is reflected in the great reviews I receive. Customers know they can put their trust in me.”
The Embrace loan officers who made the Top Originators list are:
- Frank Virga (Top 10 Originator) – Hauppauge, NY branch
- Patrick Holland – Fairfax, VA branch
- Richard Williams – Maitland, FL branch
- Brian Woltman – Basking Ridge, NJ branch
- Dawn Ryan – Middletown, RI corporate
- Gabe Fortmann – Frederick, MD branch
- Joey Reid – Mobile, AL branch
- Jason Cook – Ocean City, MD branch
- Bob Beck – Middletown, RI corporate
About Embrace Home Loans
Founded in 1983, Embrace Home Loans is a prominent mortgage lender that provides borrowers and financial institutions with an exceptional mortgage experience. Licensed in 46 states and the District of Columbia, Embrace has been recognized seven times as one of the Best Medium-sized Companies to Work for in America by Fortune and five times as one of the Fastest Growing Companies in America by Inc. The company has also been recognized twelve times as one of the Best Places to Work in Rhode Island, as the Most Community Involved Company in Rhode Island, and with the Leadership Excellence Award by Providence Business News. The company is based in Middletown, Rhode Island. For more information, please visit www.embracehomeloans.com.