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Nina Pankau promoted to vice president of finance and information technology; Thomas Vaughn appointed new director of marketing and business development

—Personnel moves expected to accommodate future demand created by recent HUD regulations—

May 23, 2016 – Scottsdale, Arizona –   Superior Home Services, the leading provider of FHA property remediation services for lenders and servicers, has promoted Patrick Nackley to senior vice president. In his new role, Nackley will be responsible for managing the company’s future growth, increasing operational performance and developing strategic initiatives.  Most recently, Nackley served as the company’s Director of Marketing and Business Development.  In his new role, Nackley will serve as corporate counsel and continue to manage the legal department.

In other personnel changes, Nina Pankau has been promoted to vice president of finance and information technology, where she will be responsible for ensuring the financial health of the company and the integrity of its IT operations. Pankau’s duties include preparing, reviewing and analyzing company financial information, working closely with senior management to develop strategic planning and business directives, and overseeing the company’s IT resources, budgeting and management.

In addition, the company named veteran mortgage servicing executive Thomas Vaughn as director of marketing and business development. Vaughn will be responsible for establishing and nurturing key relationships with existing and prospective clients. Vaughn formerly served vice president of government programs oversight for Selene Finance, a leading mortgage servicing and loss mitigation provider.

All three appointments were made to help Superior Home Services keep up with growing demand for its services. As recent HUD regulations have tightened the deadlines and requirements for conveying FHA properties, many servicers are likely to experience trouble completing repairs on time forcing them to spend additional corporate funds. Superior Home Services is the only company in the mortgage industry that is exclusively focused on FHA hazard claim and repair management, with mitigation solutions crafted specifically for damaged FHA properties in default.

“As HUD has become stricter in conveyance condition requirements for FHA properties in default, demand for our services is growing tremendously,” said David Cook, president and CEO of Superior Home Services. “As we grow, we will be relying heavily on our senior team to ensure that our clients continue to repair properties using as little corporate funds as possible.”

“Patrick has done an extraordinary job expanding our client base and making sure our clients achieve swift, successful claim recoveries, and the company’s strong financial health is a direct reflection of Nina’s accounting expertise,” Cook added. “Meanwhile, Thomas’s proven track record in sales, his experience helping companies meet regulatory guidelines and his commitment to service makes him a perfect fit for our organization. We are extremely fortunate to have all three on our team.”

Pankau, who joined Superior Home Services as an accounting manager in 2007, has more than 30 years of experience in the mortgage and property management industries. Most recently, Pankau served as the company’s assistant vice president of finance and IT. In addition to her other duties, she is also responsible for maintaining the company’s job tracking database system and monitoring operational efficiency and accuracy. Pankau holds an accounting degree from Parkland College.

Prior to joining Superior Home Services, Vaughn managed GNMA portfolios at Selene Financial, including FHA, VA and USDA programs, and designed processes to ensure compliance with regulatory requirements and guarantor guidelines. Previously, Vaughn served as assistant vice president and loss mitigation manager for EverBank, where he managed loss mitigation teams, including retention, liquidations, and bankruptcy loss mitigation.

Nackley joined Superior Home Services in 2007 as the company’s corporate counsel. He holds a bachelor’s from Virginia Commonwealth University, a master’s from University of Tennessee-Knoxville and a law degree from the University of Denver.


About Superior Home Services
Superior Home Services has been assisting servicers in remediation initiatives for more than 30 years, specifically focusing on FHA properties in default. Superior Home Services is not a property preservation company and doesn’t provide inspection or preservation services. Instead, the company works to maximize the insurance settlement and limit corporate contribution from the servicer. Its unique focus on delivering an efficient hazard claim and remediation resolution process for damaged FHA properties in default makes Superior Home Services a valuable partner for both large and small servicers.  With more than 30 years of experience in helping servicers comply with HUD regulations, Superior Home Services has managed nearly 60,000 repair jobs and helped servicers recover over $1 billion in FHA hazard claim funds. Superior Home Services can be found on the Internet at