As COVID-19 pandemic continues, more mortgage servicers are tapping workflow automation to give borrowers the assistance they need
July 22, 2020 – PETERSBURG, Fla. – Clarifire, a leader in workflow automation, announced that Gateway Mortgage, a division of Gateway First Bank, has selected CLARIFIRE® as its loss mitigation platform. Gateway, which has a servicing portfolio of more than $16.7 billion, plans to leverage CLARIFIRE’s automation capabilities and versatility to reduce its manual processes and increase the efficiency of its servicing operations.
To help Gateway address current spikes in mortgage forbearance requests and the upcoming loss mitigation demands due to the COVID-19 pandemic, the CLARIFIRE application was chosen to add not only volume and velocity intake automation but mitigate risks, improve responsiveness and be nimble in the coming months and years.
“This is a very difficult time for many of our customers, and we want to be proactive in providing solutions to help them as they work to get back on solid financial ground,” said Scott Gesell, CEO of Gateway.
“We are delighted to partner with Gateway and work together to enhance its loss mitigation operations during this challenging time,” Clarifire CEO Jane Mason said. “As the COVID-19 pandemic continues, more mortgage servicers are thinking outside the box when it comes to their technology. We look forward to helping Gateway leverage the CLARIFIRE platform to give their customers an effective, proven, self-service option to request assistance and manage their current and future loss mitigation demands.”
A SaaS-based, intuitive workflow application, CLARIFIRE uses intelligent business rules to automate complex processes and distribute critical information and documents to users quickly, allowing them to respond faster to borrower needs. CLARIFIRE also enables investors, agencies, servicers, banks, borrowers, attorneys, and others to collaborate through a single, secure application. The platform’s current, proven workout underwriting engine is helping organizations complete comprehensive and current GSE and government workouts during the COVID-19 crisis and can be easily integrated with a servicer’s existing technologies now.
About Gateway First Bank
Gateway First Bank is a leading financial institution that provides banking and mortgage services for consumers and commercial customers. Headquartered in Jenks, Oklahoma, Gateway is a $1.7 billion asset sized bank with a strong mortgage operation. Gateway has six bank branches in Oklahoma, 150 mortgage centers in 40 states, and over 1,300 employees. Learn more at www.GatewayFirst.com. Member FDIC, Equal Housing Lender (NMLS 7233).
Clarifire is a privately held, women-owned corporation that offers the CLARIFIRE business process automation software through their SaaS model, to the financial services industry. Started by a process-focused entrepreneur, Clarifire, the company, is a group of workflow experts that created the CLARIFIRE workflow application to make a difference for businesses. The company has over a decade of experience in both process proficiency and software delivery. As a Microsoft Gold Certified Partner, SOC 2 Type 2, and WBENC certified corporation, Clarifire guides organizations through the chaos and into organizational efficiency. Learn more about how you can leverage workflow automation now. Contact us at: www.eclarifire.com.