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Ten-year veteran of leading hazard insurance claims provider to oversee
client relationships and company’s strategic growth

October 1, 2019 – San Diego, CA – Rutledge Claims Management, Inc. (RCM), a leading provider of hazard insurance claims management for the mortgage industry, has promoted Aubrey Gilmore to chief operations officer. In her new role, Gilmore will be responsible for client retention and satisfaction and overseeing the company’s daily operations and strategic growth.

A licensed public adjuster and paralegal in California, Gilmore joined Rutledge Claims Management in 2008, starting out in the company’s law office, Rutledge & Associates, Attorneys at Law, APC. Prior to her current role, Gilmore served as a claims manager in the company’s San Diego office, where she was responsible for managing several of the company’s largest client accounts. Gilmore graduated from Rutgers University with a degree in communication and media studies.

“Aubrey Gilmore is a natural leader who has demonstrated a knack for doing whatever it takes to ensure our clients receive excellent service,” said Tom Rutledge, Rutledge Claims Management founder and president. “Over the years, she has helped countless clients recover the insurance funds they were owed at costs they could afford. I am confident in her ability to lead the day-to-day operations of our company and be a major contributor not only to our own success, but to the success of our clients as well.”

“I’m thrilled to be taking on a new role at a time of tremendous change in the hazard claims industry,” Gilmore said. “As servicers and investors face increasing pressure to mitigate risk and improve efficiency, I look forward to diversifying and expanding our client offerings while continuing to deliver the expertise, service and results that have made RCM a leader in the industry.”

About Rutledge Claims Management (RCM)

Formerly known as The Law Offices of Thomas W. Rutledge, Rutledge Claims Management, Inc. (RCM) provides world-class hazard claims management services to mortgage servicers and investors nationwide. Along with Rutledge & Associates, Attorneys at Law, RCM offers dispute resolution, claims management software, mortgage insurance claim appeals and other support services. RCM is based in San Diego, California. For more information, visit